Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, please get in touch with us at info@nwgoutdoorgear.com. Returns should be sent to: 3921 Onyx Pl, Victoria BC, V8P 4T4

Once your return is approved, we’ll provide you with a return shipping label and detailed instructions on how and where to send your package. Please note: Returns sent without prior authorization will not be accepted.

For any questions about returns, feel free to reach out to us anytime at info@nwgoutdoorgear.com.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong product, contact us right away so we can make it right.